Terms & Conditions

1. Identity of the Seller

These Terms & Conditions apply to all purchases made by consumers through online checkouts where Bellavi International B.V. is identified as the seller or Merchant of Record.

2. Scope

These Terms govern the contractual relationship between you ("Customer") and Bellavi International B.V. ("Bellavi", "we", "us") in relation to products and services purchased through checkouts, payment links or order forms operated by Bellavi on behalf of its vendor partners.

By placing an order and completing payment, you agree to be bound by these Terms & Conditions.

3. Products and Services

Bellavi sells products and services supplied by our vendor partners, including but not limited to:

• Software-as-a-Service (SaaS) subscriptions
• Digital content such as online courses, downloads or memberships
• Conventional low-risk physical goods

The specific characteristics of the product or service (price, features, duration, delivery) are described on the checkout or order page used for your purchase.

4. Conclusion of Contract

A binding contract is formed when:

• You complete the order process on the checkout page,
• Confirm your acceptance of these Terms, and
• Your payment is successfully authorized.

Bellavi is the contractual seller. The vendor partner acts as our supplier.

5. Prices and Payment

All prices shown include applicable taxes unless stated otherwise.

Payment must be made using the payment methods offered on the checkout page. We work with third-party payment service providers to process card payments and other payment methods. Your payment obligation is fulfilled when we or our payment provider receive your payment.

If currency conversion applies, the final amount charged may differ slightly from any indicative estimate shown, depending on your bank's or card issuer's exchange rate and fees.

6. Delivery and Access

• For digital products and services, access will normally be provided immediately or within a short time after successful payment. Delivery details are shown on the checkout page and/or in the confirmation email.
• For physical goods, shipping methods and estimated delivery times will be indicated during the order process. Risk in the goods passes to you upon delivery.

Please contact us if you do not receive your product or access details within the expected time.

7. Right of Withdrawal (EU Consumers)

If you are a consumer resident in the European Union, you may have a statutory right to withdraw from certain purchases within 14 days without giving any reason.

• For physical goods, the withdrawal period is 14 days from the day you receive the goods.
• For digital content not supplied on a tangible medium (e.g. downloads, online courses), the right of withdrawal may expire once the digital content has been fully delivered, provided you have given your explicit prior consent and acknowledged that you lose your right of withdrawal once delivery has started.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement (e.g. email). You can use any standard withdrawal form template provided by your local consumer authority, but this is not mandatory.

If you withdraw, we will reimburse all payments received from you for the relevant order, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back (for physical goods) or until you have supplied evidence of having sent back the goods.

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal. You will bear the direct cost of returning the goods unless otherwise stated.

8. Refunds and Cancellations

In addition to any statutory withdrawal rights, we may offer a contractual refund policy for certain products or services as described on the checkout page or in our Refund Policy.

If you believe a charge was made in error or you have a problem with your order, please contact us first so we can investigate and, where appropriate, issue a refund or replacement.

9. Customer Support

If you have questions about your order, payment, access to a product or service, or a charge on your statement, you can reach us at:

Please include the email address used at checkout, the date of purchase and any transaction ID shown in your confirmation email.

10. Prohibited Use

We only support low-risk, lawful products and services. We do not knowingly sell or support:

• Illegal drugs or controlled substances
• Weapons or explosives
• Gambling or betting services
• Pornography or adult content
• Products or services that violate applicable laws or card network rules

If we become aware that a product or service sold through our checkouts breaches these rules, we may cancel the order and refund the payment.

11. Liability

Our liability to you for any claim arising out of or in connection with your purchase is limited to the amount you paid for the relevant order, except where such limitation is not permitted by mandatory law.

We are not liable for indirect or consequential damages such as loss of profit, loss of data or business interruption, except in cases of intent or gross negligence.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. Governing Law and Disputes

These Terms & Conditions are governed by the laws of the Netherlands.

If you are a consumer resident in the EU, you may also have the right to bring claims in the courts of your usual place of residence.

We will endeavour to resolve any disputes amicably. If we cannot reach a solution, you may use any dispute resolution mechanisms available under your local consumer law.